1. Zhenghua Long, Tolga Tezcan, and Jiheng Zhang (2024). Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. Manufacturing & Service Operations Management, 26(5), 1674-1691.(UTD24,第一作者)
2. Zhenghua Long, Hailun Zhang, Jiheng Zhang, and Zhe George Zhang (2023). The Generalized c/μ Rule for Queues with Heterogeneous Server Pools. Operations Research, available online, https://doi.org/10.1287/opre.2023.2472.(UTD24,第一作者)
3. Zhenghua Long, Nahum Shimkin, Hailun Zhang, and Jiheng Zhang (2020). Dynamic Scheduling of Multiclass Many-server Queues with Abandonment: the Generalized cμ/h Rule. Operations Research, 68(4), 1218 -1230.(UTD24,第一作者)
4. Zhenghua Long and Jiheng Zhang (2019). Virtual Allocation Policies for Many-server Queues with Abandonment. Mathematical Methods of Operations Research, 90(3), 399 - 451.
5. Zhenghua Long and Jiheng Zhang (2019). A Note on Many-server Fluid Models with Time-varying arrivals. Probability in the Engineering and Informational Sciences, 33(3), 417 - 437.
6. Zhenghua Long and Jiheng Zhang (2014). Convergence to Equilibrium States for Fluid Models of Many-server Queues with Abandonment. Operations Research Letters, 42(6-7), 388 - 393.
